Our support services include:

ENGINEERING/DESIGN SUPPORT

All customer designs are reviewed in details with our engineering and production team. The output is detailed consultation for part manufacturability.


TOOL/FIXTURE DESIGN

A key to successful product development is building the right tool. We do a complete design and tool review and project kick off to ensure that we are building the right tooling and production fixtures to ensure consistently conforming parts.


PROJECT/PRODUCT DEVELOPMENT MANAGEMENT

All projects go through our development management process to make sure that we define and deliver on all needs, everything from design parameters to quality requirements to packaging details.


MATERIAL SOURCING

Not only can we make recommendations for materials best suited for your application, we are also experienced in custom sourcing. We can help guide you through all your options and resulting requirements.


CUSTOMER SERVICE

Our internal support team is with you through every step of the way, from design approval to first part approval to continued part production. Our consistent approach is designed so that you have support familiar with you and your product and ready to assist at all stages.


LOGISTICS SUPPORT

We make many different parts, of many different sizes, of many different materials. Whether you have predefined packaging and shipping standards or need guidance to help achieve an economical transport setup, we are ready to help. We also support your specific transport scheduling requirement, whether it be your or us scheduling your shipments. We cater to your process and your needs.


TURNKEY SUBCONTRACTING

For those projects that require subassemblies or component parts or services outside of Gemstar’s capabilities, we can integrate turnkey needs into our final product solution.